We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Discrepancies in special rates set up

Hi,

 

It's not very clear if I am in the right place with this question, but then it's never really clear where to get answers..

I have just set up a special rates programme for my property and now there is a disparity in the calender. I have done the special rates for July and August, but when I look at the prices, July shows the price after a 20% discount, whereas August shows the original price. In both cases the dates are marked as having a special rate. Can anyone explain this to me?

 

Thanks in advance.

 

Cees

1 Replies
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9
Sharonpowney

This is the partner forum so we are not able to look at the setup of these discounts and difficult for us to comment on reason for problem.  Use Inbox icon on Extranet to contact the booking.com help team.

5 months ago