Disgusted by Booking.com *** Staff and *** Policies
The UK is still in lockdown and holiday accommodation must remain closed. We've cancelled or moved all bookings to early July as required. And then one booking slips through the net - which wouldn't have happened if Booking.com calendar sync actually worked.
We advised this guest (who had booked for work purposes with us twice before) that the accommodation is closed and they need to cancel the booking. They phoned us up. We advised them over the phone that if their work cannot be defered or subcontracted to a local company, they should arrange keyworker accommodation through the local tourist board (and other organisations).
Booking.com just sent us an email saying " If we don't have a response with an alternative accommodation within 30 minutes, Booking.com will find a similar alternative for the guest. Any additional costs resulting from this relocation may be invoiced to your property. "
Threats like this from Booking.com are disgusting and disgraceful. Booking.com need to smarten up their staff training and improve their service. This is simply not acceptable.