Disputing Unjustified Reviews
We have several reviews that we are confident are unfair, unjustifiable and/or the written review is positive but the numeric is very low, lowering rating score and dropping me in to a lower category. Trying to reach someone at Booking that can actually address such matters is EXTREMELY FRUSTRATING and, to this day, unsuccessful.
I am PARTNER paying a 15% commission fee and have VERY LITTLE TO NO SAY on having my concerns addressed. Booking.com says it values it’s partners but there has been no evidence in this particular case. This has become so frustrating that I am considering REMOVING MY PROPERTY from Booking and fortifying my other channels and increasing my advertising to offset the removal. I’d rather have peace of mind and redirect my efforts and energy in a more positive direction than trying to address matters with a company that seems to have roadblocks in place to discourage actual constructive action