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Does anyone know how to make a complaint ?

According to the help pages to make a complaint I have to send a message to the relevant department but there is no option to complain in the drop down list. Besides, what are you supposed to do if the department you are complaining about ignores complaints ? The situation is farcical.

3 Replies

6
Isle of Wight …

Is that a complaint about Booking.com? If so, put it on a postcard and send it to Santa at the North Pole - it'll stand a better chance of being read .....

 

I would suggest you send a message via your Extranet - use any drop-down option. You will get a nonsense reply from someone who really doesn't give a flying one about your situation, telling you that you are wrong to expect better etc. Reply to it, then reply again, and again. Insist on the complaint being handled by a manager or someone other than the minions who normally reply. And don't give up.

 

Also, post your complaint in here. Other hosts might be able to help or offer other advice.

16 days ago
2
Derek Newark

I have tried everything including 6 calls to Amsterdam who were shocked at the performance of my local support (Croatia) but still am getting nowhere. The craziest thing is my issue is with accounts and when they send a response they close the ticket automatically. So amazingly I am not able to reply so I have to start a new ticket which they ignore. 

I once asked an agent why there was no link I could use to send a complaint and she answered "of course you can complain, you just click the little thumbs down image " that says it all

 

16 days ago
6
Isle of Wight …

It is shocking that BDC treat owners in this way, but that's how things are at the moment. Keep trying and don't give up. It takes time - a lot of time. Although dealing with BDC problems is important, because of the time it takes, I can only do it when I have spare time - I must focus on where everything works, like using AirBnB, and I put BDC issues as lower priority .....

16 days ago