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Double-booked

We had a double-booking made in error by Booking.com, due to a bug in their system. (They've admitted it.) To be honest, it has created a lot of hassle.  Anyone else had this issue? (To clarify, we own a townhouse in Spain and it's down as a single unit. Both bookings were made by Booking.com and so it wasn't a case of me not updating the calendars. Besides which, I synchronise them.)

3 Replies
15 Views

10
BrookAve

 

Hi

 

Curious to know, how do you synchronise calendars?

 

Remember BdC Cal sync is only available if Room Type count =1, it does not provide a iCal initiator nor upon changes.

 

Thats why I am always banging on about Channel Manager.

 

 

 

1 month ago
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Mike Frisbee

The synchronisation of calendars is actually a red herring in this particular case.  I say that because the bookings that overlapped were all through Booking.com, who obviously have control of their own calendar. There was no need for me to update the Booking.com, as it is done (or should have been done) automatically when a booking is generated on the Booking.com website.

1 month ago
10
BrookAve

yeah that I assumed fro mwhat you said, but what was not clear was if you use 2 or more OTA and are or are not manually syncing, so i wanted to rule it out to make things clearer

 

:)

 

 

1 month ago