We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

Double booking

Booming.com has taken a booking for dates I've already marked as booked (my me)  They do not appear on the calendar as booked by me.

 

I've emailed booking.com and the guest but had no response from either

2 Replies
17 Views

10
BrookAve

 

Hi Maureen

 

  1. As per the terms you signed up with , all bookings made by Guest are automatically confirmed so long as your Extranet calendar has availability showing. There is no one from BdC directly involved in that booking process.  
  2. A double booking occurs due to availability calendar being wrong. i.e. not up to date.  Typical cause is partner is using 2 or more OTA and assumes calendar will auto sync. There is NO AUTO SYNC of calendars. Extranet Calendar cannot initiate, only external can. The preferred solution and best is to sign up for a Channel Manager, such as Cloudbeds, NoBeds. This eliminates the issue.  
  3. They do not appear on the calendar as booked by me. ?? What do you mean? you cannot book in someone yourself. If you are running your own PMS/Channel Manager then that is different all together

 

 


Kind Regards

 

PS : please take the time to complete your profile and add the property listing link

How & Why Add your Listing to your Partner Community Profile

 

 

Contact BdC- Location of Partner Only Phone number and Message methods

 

 

4 months ago
1
Maureen Tunstead

I took a booking myself for our caravan and marked it as closed on the calendar.

I emailed booking.com and the guest to inform them but neither has responded.

 

4 months ago