1

Double booking

I have a Townhouse which is let as a whole house, I have been with Booking.com for many years. I received a booking from them for certain dates in September and they duly blocked my calendar. A few days ago I received another booking from Booking.com for the same dates by another guest, I don't know how their Algorithm allowed that to happen, but anyway it was not my mistake so I was not too worried about it. I'm now being asked to re-locate the gate to another venue and I may be invoiced for additional fees, I have phoned them to explain their system double booked the Townhouse and was told they would phone back in 10 minutes, that was 24 hours ago...

2 Replies
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10
BrookAve

 

Hi

There have been recent reports of this but it was very vague, 

 

are you only using BdC , or do you also have another such as Expedia/ agoda and have their calendar synced ?

 

If you only use BdC then yes it should be obvious to the BdC staff who said you have to relocate them, that they made a mistake and this is the responsibility of bdC only.

 

I wouldnt sit and wait for them to contact , you, keep after them. in fact detail it all in a message so it gets logged as a case, so they cant say , they were waiting for you to make contact again.

 

 


Communities Team   - please add this issue to the daily meeting


Kind Regards

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+1
1 month ago
1
Fremantle Townhouse

Thanks for your reply, all resolved now, apparently it was a network error, a bit frustrating in that I probably wasted a couple hours trying to resolve such a simple problem...

1 month ago