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1

Double booking...

Hi....We have just had yet another double booking which again was entirely booking.coms fault.  I am trying to speak to someone about it but it is very difficult.  I managed to get a "local" phone number which is an Edinburgh number but when I called it, the automated voice asked me to enter my confirmation number, so it obviously thinks I'm a guest, not a property owner / partner.  (I did put in the booking number but it wouldn't accept it).

Does anyone have a number I can call to speak to a human and resolve this matter?

Any assistance would be greatly appreciated

Steve

 

 


2
Graham Henry Forbes

Have you tried any of these numbers?

United Kingdom   -   Bristol   -   +44 1173008470

United Kingdom   -   Edinburgh   -   +44 1312473575

United Kingdom   -   London   -   +442086128159

United Kingdom   -   Manchester   -   +44 1618173540

Graham

1
Steven Lilley

Hi Graham and thanks for your reply...Yes I tried the Edinburgh number as it is our closest office, but I couldn't get through to anyone as it asked me to type in my confirmation number which I didn't have as I am an owner, not a guest.

To be fair to them I sent a message and they did reply quite quickly.  They admitted the double booking was caused by their system and nothing to do with me. They have organised an alternative for the guests. 

If their system can do that now, how many more times?  Scary. 

Regards Steve

 

 

 

 

 

 

1
Janet Kelly

This has happened to me twice this week because the system fails to recognise my Airbnb bookings - yet apparently it is my fault for not 'managing my calendar' properly. I sync it at last twice a day to make sure this can't happen, but it still does.  

The last time (this weekend) they told the guest it was my fault and I would be investigated. As a result I have been receiving abusive messages and threats (mainly because she can't get her money back from B.Com for two weeks!)

I am frustrated beyond belief with them.. I've only been with them for three weeks and had nothing but trouble, including allowing guests to book one night at a weekend when my policy is two nights minimum.

Does anyone use Travelnest and does this help manage them better?

1
Steven Lilley

Absolute nightmare Janet...What a cheek to blame you.  We also use Airbnb and we have been thinking about leaving booking.com but we do get a larger proportion of bookings from them. We had a lot of problems at the end of last year..Our properties had been busy and it took us four months to get any money from them.  As if things weren't hard enough. 

1
Janet Kelly

I have been paid ok and have had lots of bookings so I’m hoping this issue will be the last - although I suspect not. I’m thinking of using Travelnest but not sure things will improve? 

2
Graham Henry Forbes

Hi Janet,

I use Rental Bell and this works well. I like Little Hotellier, but it is too expensive for my three listings. 

Graham