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We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

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10

Feature Request : Fix Guest Searching Results - Two or more Rate plans displays highest plan price instead of the cheapest.

 

Hi

 

So I was doing some guest search results tests and discovered this doozy of an issue. 


Why is this an issue?

Imagine you are a guest you enter place , dates, and click search.

The results appear, and you property is somewhere on the list.

You have both Flexible and Non Refundable Rate Plans. With the Flexible Rate based on the Non Refundable Rate at a % higher as a penalty for choosing Flexible.

The guest sees your price on the results but because it is higher than the result above and below it, they decide to skip over it.

 

But had that guest clicked on See availability on your result, they then would have seen all the rates, which default to order of :

  • Flexible Rate Plan  (Free Cancellation up to hh:mm on dd MMM) etc
  • Non Refundable Rate Plan

 


How to fix , what needs to be done?

 

Change order of rate plan options to always show the cheapest first and not Flexible first over others.

We would want the cheaper rate to be displayed in the search results, to entice the guest to check out the availability.

Especially now at a time where we are trying to recover and #Rebuilding. 

 

Kind Regards

+1
5 Replies
56 Views

10
M Adamopoulou

Thanks Barry...

This suggestion is very important...

Thanks again for posting.

4 months ago
10
M Adamopoulou

Dear Barry,

I just contacted BDC support team and told me I cannot change order of rate plans because my standard rate is flexible 14 days whereas my non-refundable is not...therefore the more flexible Rate shows first in search...

Cheers!!!

 

4 months ago
1
Kris Diggy

Well it needs fixing it should be cheapest rate shows 1st and on search results... no other comparison site in the world shows the more expensive price 1st and in results

3 months ago
10
BrookAve

 

Yes I figured it out to be based on the Rate Plan Type, and not the Rate Plan Name. And I can see why that make sense.

The more flexible rate prioritised over a restricted rate.

And I do see both when I search on mylisting in the results.

Of course depending on how you may restrict a promotion , suc has max advanced reservation value this can cause some of your rates to be excluded, 

 

example within next 7 days , will only show my non refundable rates, and not my flexible rate plans.

because I want to encourage advanced bookings to have the flexible option but not short notice bookings.

 

 

+1
3 months ago
10
M Adamopoulou

Everything makes sense once you learn how the rules of game are played....

Cheers!!!

3 months ago