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Feature Request : Non Public Property Type Mask Location Address and Map Pin

 

Hi Communities Team  

 

So one thing we may not realise is there are many types of properties, and quite a few are not public like hotels.

 

Recently there has been some topics on this and  some partners have removed their listings due to this compromise of security.

 

  • In this scenario, when a listing displays a mini map and full address, before booking it can be seen as a security issue.  
  • The feature request is to only show the detailed map location and full address post booking.  
  • So  when it is someone browsing, there is only a partial address and a Fog of War on a map location with a circle on the road representing the general area it is in.  
  • By Partial address I mean at most, Street name, city, county, country.

 


Kind regards


y
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Yawar Abbas 2 years ago

I had similar issue and now I am thinking of removing my listing.

Recently, there was a guy who showed up at my address and said he wants to book a room at my place. He asked me for a discount since he is not registering through booking.com. He found my address from booking.com.

I was surprised and worried if people keep coming like this on my door. 

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11
BrookAve 2 years ago

 

Hi Yawar Abbas

I guess it will also be different for different types of partners.

As some will welcome the walk-in bookings since there will be no commission on it.

Glass half full V half empty.

To date I've only ever had one in this way. And yes I did offer a better price, as that would be the right thing to do.

 

Then on the other side of this I can understand some will not want walk-ins, in particular those properties that are remotely managed.

 

I found a handy way to deal with  walk-ins,  when you are not there is to have a remote video doorbell such as the ring.com devices.

 

So if someone was to turn up for a last minute request, in theory you could if you have code based access, simply ask them for a phone number or give them one to ring.

 

Then once on phone , confirm availability, and a payment method over phone etc, accept the payment, remotely activate a new door code, give them the door code and then are now 10 -15 minutes later, all sorted and have checked in.

Having cameras like ring.com , blink etc will allow you to remote monitor approach, many of these have an intercom.

 

 

 

 

 

 

j
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Jonathon Marshall 2 years ago

I have removed my listing until this is sorted. I can see some properties do not show full address as well so booking dot com is not consistent

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Courtney Maiden 1 year ago

Does anyone have an update on this??

 

It should definitely be an option for a property to hide their location before a booking is made! Living in South Africa, house break-ins are common and it  is too easy for criminals to scout a property using booking.com photos.

 

Publicly showing the location of a property risks both guests and permanent residents!

m
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Magdalena Pakoca 1 year ago

I agree, this is an issue. I have had my flat on Airbnb until now and just started on booking. It'' s not cool to not have an option of only showing general location and displaying the exact address for quests who booked. 

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BrookAve 3 months ago

Don't hold your breath, it will never be done

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B.
Didem - Commun… 2 months ago

Hi BrookAve, brilliant idea, thank you! Security is vital. I promise to share this suggestion with our product teams in my next communications with them. @Kirsteen Barr-Kearsey, for your information, and thanks for asking!