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Fraudulent bookings

I got lots of „fraudulent bookings“, ie folks booking a week or more hust to cancel the booking one or two weeks before arriving. Meanwhile, I have strictened my booking conditions to „prereserve a credit card“.  I simply do not want to charge a credit card before the guest has arrived.

What are your experiences, is that something I have to learn to live with?


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Daniel Carvalho 1 month ago

I am sorry for the invalid bookings in your property.

Please check under your finance tab on the extranet if you have our Online Payments option, if you do and join it, it will help you reducing your workload and decrease fake bookings because we will take care of pre paid reservations, we will charge the guest and send you a VCC.

Please check the link below with information about Online Payments by Booking.com:

https://partner.booking.com/en-gb/help/policies-payments/payment-produc…

 

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Beat schaffner 1 month ago

I am already partnering in „payment directly through booking.com“ and your handling of the whole VCCs would be worth another post ;-)

My question to the community still is this:

What are other participants canceled bookings in % of total true bookings?

Do I really have to learn to live with it?

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Daniel Carvalho 1 month ago

Got it.

So, under the Analytics Tab on your Extranet:

you click on - Cancellation characteristics

You be able to check out cancellation patterns for your property compared to your market, peer group, competitive set or same time last year. System will give you all the % you need to be well informed. ( The screenshot below is just an example, not your property)

Thank you for being part of the Booking.com family, we are here to help and have a great week!

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Janis berzins 1 month ago

I have payments with booking.com and strict policy so if someone cancel even month before then no refund, plus now booking have smaartfelx system so if customer cancel for free you still get paid even if nobody else books. Opt for payments via booking.com initially I went through it and was real headache with chatrgebacks and other nonsense. Anyway you need first put cancelllation policy to strict. Paid off   MASSIVELY for me

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Beat schaffner 1 month ago

Thanks a lot for your reply. I guess I m getting there too even though I initially wanted to make it easy for guests but there are those few rotten apples…