Review terms say Fraudulent Reviews will not be tolerated, and yet it seems if partners charge for extra cleaning /items missing/ or ? There is at times vexatious reviews left in retaliation. I have had a Guest wanting a late check out as plane was not leaving until 4pm. This could not be provided as another Guest was coming in at 1pm. The Guest became annoyed. I then received. a review which was lies because of this. Booking.com still posts the fraudulent review.
I dont see the point in collecting Damage Deposits if we are too afraid to use them.