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Free Airport Arrival Taxi Transfer To Accomodation - Contradicting Info

 

Hi BdC  Community Team

 

I hope this finds you well and sets a clear unambigous tone. I would hate for anyone to misread or misconstrue anything I say.

Source : https://partner.booking.com/en-gb/help/reservations/free-taxi-promotion…

 


I recently updated my listing to include the details of the Booking.com Free Airport Taxi for Arrivals only to the accomodation.

According to the article Guest should be directed to BdC Customer Service to book it.

The article also shows it was last updated a month ago.

Other than the stipulations listed there is no other mention of any other  limitations.

 


However in the last 24 hours two things have happened..

 

1. BdC USA team advisor rang me about a reservation and how the guest has seen my info on the offer. He tried to tell me the offer was limited by other factors NOT mentioned.

Such as randomly offered and subject to a minimum spend

 

2. On right pane of the home page of the Extranet there is a new Info Tile 

With this in it:

 

Free airport taxi promotion

We're now offering select guests a free taxi from the airport to their accommodation. You don't have to arrange this taxi, and there's no change in your commission if a guest redeems this offer.

Learn more

 

 


Clearly both sources contradict each other..

 

 

I asked for someone to ring or email back once they confirm things like:

 

other Limitations;, min. spend; how far in adance it can be booked.; etc...

 

So that I can amend my InfoGraphic.

 

I have yet to get a response from  BdC Customer Support. 

 

So at this time all we can do is take the article at face value and tell guests they can avail of a Free Taxi from Airport on arrival, and to book it via BdC CS phone number.for their region. The USA based advisor I spoke seemed to think it was limited and once I quoted the srouce of the article, he did a 360deg turn and started agreeing with me. He did say he would contact his manager about it.

 

I pointed out that until someone amends that article which is publically viewable , the offer is still valid, for any Guest , regardless of booking spent amount. on arrival.

 

Again he agreed.

 

 

Kind Regards

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10 Replies
102 Views

10
M Adamopoulou

Hi! Barry, sorry to hear about your struggles.

Maybe you should call your BDC local office and ask for support team to support you.

Wish you all the best.

5 months ago
B.
Community Admin

Dear Barry Reilly! Thank you for raising Free taxi topic in the Community as it is important for partners to know more about this offer.

 

Free taxi promotion is provided by Booking.com to a selected number of guests in selected cities. The criteria for this promotion differs for each city, that is why you cannot see this information in the following article: https://partner.booking.com/en-gb/help/reservations/free-taxi-promotion-provided-bookingcom

This promotion is offered to the guest automatically by the system if the guest meets all criteria. You do not need to make any changes on your Extranet or promote this offer to guests as it might mislead them. For this reason we would like to advise you to remove a photo promoting this offer from your property's Gallery - as guests might think they all are eligible for a free taxi promotion.

 

Please feel free to ask your questions about this offer under the post.

 

Best regards!

5 months ago
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BrookAve

 

Thanks but I will instead reword it ,to make it clear, the additonal info as its a great way to boost potential visitors.

 

And I just found out from one of my visitors today that when they rang BdC support to see if they qualify, they were also told one condition is:

 

You can benefit from a free taxi only if the room reservation was made no earlier than 60 days before arrival.

 

Also guests dont read everything or ask questions  so they wont all see it .


Kind Regards

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5 months ago
10
M Adamopoulou

Community Admin. thank you for the valuable information.

 

5 months ago
10
M Adamopoulou

Barry,  thanks for further details...

I didnt even know this free taxi service existed!!!

Cheers!!!

+1
5 months ago
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BrookAve

I suspect based on a comment the usa based advisor made , that while there is a city list on there, the conditions vary by city/country too. So even if those are the conditions for Dublin Airport, they will not be exactly the same for others on that list.

+1
5 months ago
10
M Adamopoulou

Thanks Barry, for your extensive information.

Many conditions vary from city/country....

Happy Valentines day

+1
5 months ago
10
BrookAve

No problem Sergei, happy to find and identify gaps etc, to help create and improve . I will always be first and foremost a solution provider.

+3
5 months ago
8
Aaltje B.

Barry Reilly is A.M.A.Z.I.N.G. full stop  :) 

+2
5 months ago