We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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Frustration overload!!!

I am so frustrated at bdc customer service!! I had an issue regarding a non refundable reservation arriving tom, apparently there was a bug in the system and it wouldnt let me view the guests credit card details it said I didnt have permission so I phone bdc to find out what was going on, I got cut of 3 times! Then was told someone would call me back after looking into it and all I got was a half hearted ring once and cut of token of a call back then I got the mandatory email explaining nothing!!!! Dont tell people you are gonna call them back and only ring once then hang up , it took me an hour and forty minutes just to get a conclusion!!! Of which now I've got to wait till 3pm tom to cancel the reservation, outrageous amount of time to try and resolve an issue   we pay through the nose for this service. Back to work with the usual bang thanks bdc.  

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The Sea Spirit…

Hi, thanks for your reply, I posted it here as it is a partner forum, the last thing I need is to call them again and waste more time , I am aware of how to contact bdc but it's a waste of time

4 months ago