Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

full refund

Hello, 

My guests for June have just cancelled due to Coronavirus and I want to give them full refund. How can I do that?


9
Sharonpowney

It will depend on your cancellation policy.  But if you need to refund even if within chargeable time you should contact the booking.com help team using Inbox icon on Extranet.