Going mad with booking.com
I am SO frustrated with the so called customer service team at this appalling company. Their system allowed a double booking - because it failed to recognise an AirBnB booking that had been in place for three weeks - and have told the guest it was my fault and I am being investigated. She has been sending abusive and threatening messages through the system, so they can see them, but they are still allowing her to threaten and demand 'compensation' - making out it is up to me to pay her!!!
They just won't accept responsibility for the system being the problem and have been exacerbating the issues with the 'guest' by pandering to her unreasonable behaviour. This is incitement to aggression and has got to the point I have considered calling the police, because of the threats (She just can't see that there is nothing I can do about the situation which wasn't caused by me - but has told me I 'need to watch out'!)
Any tips on what to do? Every time this mad woman contacts booking.com I get yet another message telling me I'll have to pay to relocate her - and the last call was about her wanting compensation.
She won't stop as she clearly is unreasonable and can't see what has happened - but booking.com are allowing her to think this is a problem I have caused. With her obvious unbalanced mind I'm concerned this could get very much out of hand.
I'm at the end of my tether as I've spent two days trying to deal with this.