Guest conducting a massage therapy business from the premise
I am feeling let down by Booking.com, there is no place in the rules/policies to prevent a guest from conducting a client in-house business. I have phoned the helpline to see what I can do but there was no help whatsoever. The guest is not doing anything illegal. The only place I could find to add this house rule is in my property description, which it not ideal.
My concern is over my insurance, my health and safety policy, COVID policy (is she following procedures?), also whether her massage table is causing damage to my oak flooring. She booked in yesterday and has had many clients.
Am I being overly cautious?? Has anyone else had this situation?
I have messaged her and phoned her (left a voice message). My tenants at the adjoining house have spoken to her and she continues to break the private parking rule - her clients park in the tenant's area. Out of all the guests we have had, she is the only one to do this.
This guest has a blatant disregard for our property.
I would love to hear your comments.