1

Guest conducting a massage therapy business from the premise

Hi

I am feeling let down by Booking.com, there is no place in the rules/policies to prevent a guest from conducting a client in-house business.  I have phoned the helpline to see what I can do but there was no help whatsoever.  The guest is not doing anything illegal. The only place I could find to add this house rule is in my property description, which it not ideal.

My concern is over my insurance, my health and safety policy, COVID policy (is she following procedures?), also whether her massage table is causing damage to my oak flooring.  She booked in yesterday and has had many clients.  

Am I being overly cautious??  Has anyone else had this situation? 

I have messaged her and phoned her (left a voice message).  My tenants at the adjoining house have spoken to her and she continues to break the private parking rule - her clients park in the tenant's area.  Out of all the guests we have had, she is the only one to do this.

This guest has a blatant disregard for our property.

I would love to hear your comments.

Thanks

Maria


11
BrookAve

 

Hi Maria

 

I get where you are coming from.

 

Looking at it from both sides. Its definitely a grey area.

 

This really is not something Booking can get involved in.

 

Since technically nothing is wrong with it, the only real issue(s):

 

  • Private Parking Spots used, for the duration of the guest's client session.  
  • Health & Safety / COVID19 - since post stay the place gets cleaned anyway, I dont see this as an issue.  
  • Insurance - typically at least in IE/UK home insurance does not cover running a buisness, unless you have taken out special declared  for purpose insurance.

 

Is she a repeat guest for booking or was this just one time?

 

Places to add House Rules:  

  • Fine Print section
  • Message Templates
  • Photos with text on top - e.g. a picture of a massue table with 'No pop up buisness allowed'

 

Thinking about it more its actually quite a niche and clever way for them to get clients ,and go to the client, I'm actually impressed by that part.

 

You could consider making a deal with them, just a thought. some extra income.

I would ask her to make sure to put something under the legs to protect the flooring, depending on what the feet are like. rubber / wood or not .

 

Kind Regards.

 

 

 

1
M and J New Zealand

Thanks very much Brooke, I appreciate your suggestions.

Booking has policies regarding parties and events. A simple change to give an owner/manager the opportunity to decline a client type business if this doesn’t fit with the property.  I do have a business insurance, but does she ... 

I would have been much happier if she had at least asked.

best wishes

Maria

1
M and J New Zealand

Thanks very much Brooke, I appreciate your suggestions.

Booking has policies regarding parties and events. A simple change to give an owner/manager the opportunity to decline a client type business if this doesn’t fit with the property.  I do have a business insurance, but does she ... 

I would have been much happier if she had at least asked.

best wishes

Maria

8
pibomarco

If you ask me, the guest should ask for your approval to conduct such business at your place. Unless you promoted your property as such. 

1
M and J New Zealand

Totally agree with you.

I haven’t promoted the property as such and I don’t need it.

I think a simple change in Bookings policy wording would be clearer for guests and give owners/managers the ability to set what is suitable for the property.  best wishes

Maria

1
M and J New Zealand

Totally agree with you.

I haven’t promoted the property as such and I don’t need it.

I think a simple change in Bookings policy wording would be clearer for guests and give owners/managers the ability to set what is suitable for the property.  best wishes

Maria

8
pibomarco

I still beleive that this situation is more ilegal then legal specially if doing so without your approval. I think it is your right to decline such preactice at your place and tell the guest that your place is ment for "travel" guests ONLY.  

1
M and J New Zealand

Thanks. Yes I think so too. Booking Com can’t add it to the policies fine print, I have added a sentence to my property description “no pop up business such as therapists with visiting clients  ...” also I have added it to the thank you message sent immediately after the booking is made. 

have a great day.