2

guest do not read

Guest only read first page when booking and dont care when they arrive late even if you have a late notice on there booking page which i get a lot

they do not ring ahead if they are going to be late and expect us to be up, past 10 pm now that put us in a lot pressure  as i am up at 5 am to start and dont get to bed close to 12  dame long day when it is only a husband and wife team  and we do all the cleaning, and any repairs,also the wife has a broken arm which leaves me

if they rang ahead we can arrange  keys

and they still want  you to smile 

+1
5 Replies
39 Views

10
BrookAve

 

Hi

 

Yep you should try prioritise the order of info on the auto messages so the first one starts with:

 

" READ everything otherwise you will not be able to check in" or something to that effect.

 

Kind Regards

 

+1
10 months ago
8
Aaltje B.

Yeah, try working with pictures is my solution.

Photo's with words in it. Like a doorbell with words:  no arrivals after 9 pm  or arrivals after 9 pm via .....system. (you choose) 

Or a photo that contains enough information that guests get the message. If you are not creative yourself, ask someone to help you out, since there is the copy-right issue. 

Photos people look at, especially the first five or six. 

And auto messages are great, but do guests get to see them before they book? Because that is most crucial. 

 

Greetings, 

Aaltje B. 

 

 

10 months ago
2
Reception

my site has all the info they need even on auto message its one type that choose not to understand  one phone call from them and this can be fixed but they dont

+1
10 months ago
8
Aaltje B.

That is annoying! 

Your hours of sleep are important. 

And this is the big difference with a hotel, where people can drop in till late. 

If you have a special lock with numbers, then that would be the only alternative. They have to open up their phone to know how to get in. 

Hope you have good reception where you are. 

You are important, the guests come second. 

 

Try it, Reception. 

Greetings, 

Aaltje B. 

10 months ago
10
M Adamopoulou

Guests do not read...Partners do not read...people do not read...

A big problem for all of us...that’s why booking.com suggests that we should have self-check in... to avoid difficulties with late arrivals...

For small properties this means extra cost but is a solution if you cannot wait for guests to arrive when they please...

Take care.

10 months ago