1

Guest doesn't check out

My guests were supposed to have checked out today,l but did not. I am living a bit far from the specific apartment and cannot be there in person. They don't answer the phone and I don't know what have happened. 


11
BrookAve

Contact booking.com support asap to then contact guest on your behalf.

 

Failing that ring local police station to investigate.

1
MARIA GOGOU

Thank you very much. Things are worse! I went over the apartment and the second pair of keys were missing! The house dirty and messy with garage door widely open. Booking answered on my misconduct that is very sorry for that. Please advise!