We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



Guest lies in review, booking.com does nothing

So a review is left on my partner page by a woman who says a staff member at the front desk made a rude comment to her. I reviewed the audio/video file from cctv and find out it was the male guest ahead of her that made the comment. I contacted the male guest who acknowledged that he indeed made the comment (which was a joke that everyone else in the lobby thinks is funny) and he even emails booking.com and tells them it was him, not the front desk person.

Of course booking.com leaves the review up even though it is an outright lie. I have read of this happening to other hotel owners and they have no recourse either. It is very apparent that booking.com doesn't listen to their partners. Why are we still using them ?

1 Replies


Its simple,  reviews are not altered.


All you can do is move on.



10 months ago