Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started


Guest no- show

Good morning,


Its somebody available to help?





FYI this is a community forum , not live chat, there is no live chat for partners. and Partner Support will never see this.



Account related enquiries should not be posted here ,instead open a case by messaging Partner Support, then phone call to follow up after its logged.


If time sensitive, urgent instead phone them. See below How to


Note: Marking a Now Show is done on their details page, if greyed out message Partner Support.

If they have not prepaid also mention that, as you might end up getting a commission invoice for their stay.



If needed, Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox