1

Guest not replying to messages after booking

I have been receiving a last-minute booking for a night twice already. And the same thing happening, I messaged the guest but I don't get any replies. It had the status "Ok" not really sure what that means if he paid the property already or not.  I wonder if other hosts are experiencing this as well. Care to give any advice?


11
BrookAve

 

Unfortunately some guest are selfish ***, and do this all the time worldwide.

 

status ok only means the calendar had a free room and its all auto confirmed.

all you can do it phone partner support to get it cancelled.

 

 

contact Partner Services

 


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.

 


 

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

 

Message or Call BdC PartnerSupport 

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us

     

     


    how to contact partner support via private assigned number in inbox

1
Camille Yap

The credit card details don't show the CVV of the guest so how can I charge the if it requires me to put the CVV.

11
BrookAve

 

ah ok that means the BdC system will not show the cVV until day 2 of the stay.

1
Camille Yap

I also have another guest who booked without showing up and it was a last-minute booking from Jul 10-11. I'm trying to charge him as well but no CVV today I checked. This is frustrating really.

11
BrookAve

 

hi you need to message those details to partner support so they mark it correctly.

4
Ian at Numurka…

we contact the guest directly - and then if we cannot get them - we phone booking.com and get the booking cancelled.  i think these types are trolls and false - i had one last week....booking.com agreed to cancel when they could not get the guest either.