Use our data-driven guide to capture late-season demand.

j
1

guest review

Hello, 

 

I got a very unfair Guest review. The guest says that he has not got the room he booked. The note and the review is non realistic. 

What could we do? Do guest have protected powers? 

 

Thanks for your help, 

 

Best


Profile picture for user barry.reilly.winnov.net b
11
BrookAve 1 year ago

 

not a whole lot other than, reply to it to clarify the real truth but in a non hostile way, be clever how you word it.

 


 


Reminder: Never post action requests, will never be seen nor actioned.


If needed, Simply report to BdC Partner Support , see below 3 methods.

 

Message or Call BdC PartnerSupport ***

 

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
  8.  

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile


  10. how to contact partner support via private assigned number in inbox