guest review scores
How many of you out there feel that booking.com need to change their guest review score system. Presently they only allow guests to score using 4 smiley faces out of 6 categories. Each smiley face equals 2.5 points which goes towards a maximum property score rating of 10 points.
It would be much fairer to all properties and also easier for guests if guests were given 10 smiley faces to score with. How did booking.com ever come up with only 4 smiley faces. This really penalises properties who have worked hard to get a high score of above 9 points as just one unsure guest could easily drop your overall score but giving a majority of 3 smiley faces in their scoring. Having 10 smiley faces would allow guest who don't want to give maximum points the chance to still give a high rating to a property.
I also strongly feel guests should not be allowed to give a score rating without writing any comments as there is no way we can know what to improve on when guest just give a score for one of the categories.
Those who agree with me please reply to my post as booking.com will only change things when the majority of us want a change.