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Penghana Bed & Breakfast
#GreatGuestExperiences

Guest Reviews

Guest Review from G..... 5 x 10 points and 1 x 7.5 but we get a score of 7. Please explain.

1
Michael

We wish we could, this is Booking.com new review system.

Many disgruntled people on here but they won't listen.

This new system is an advantage to low scoring properties but detrimental to higher scoring properties as our scores are reducing.

You are not alone in your concerns as there are many other discussions regarding this subject.

1
Info

We are having a similar problem.  All 10s = 8 overall? All 10 = 7 overall?

Both reviewers did not leave comments and we are therefore unable to identify why such a low overall score or to comment on their reviews!?

2
Penghana Bed &…

I find this all very frustrating. Our property has had a 9.5 rating for three of the four years  we have operated our bed and breakfast business. We live in fear, quite seriously and literally, that this excellent score will drop due to Booking.com's beligerence in keeping this new system.

Even the old system had flaws but the new system will be detrimental to our business and will affect our profitability.

1
Info

Thanks IoW. Could you provide a link to the thread?

2
Penghana Bed &…

I find this all very frustrating. Our property has had a 9.5 rating for three of the four years  we have operated our bed and breakfast business. We live in fear, quite seriously and literally, that this excellent score will drop due to Booking.com's beligerence in keeping this new system.

Even the old system had flaws but the new system will be detrimental to our business and will affect our profitability.

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