I am sad to say, as of July 28th 2020. We have suspended our account with Booking.com and will not be having anymore rooms available with them.
We have had 2 reviews the year that average to 7.5 and last year the same reviews would have been an average of 9.5.
We can not continue to let them hurt our business.
Booking.com makes there money off commissions from us renting rooms.If this was an employee that worked for us on site. They would be fired for damaging our business.
I hope more companies do the same until they fix there problem they created.