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Guest Reviews

Hi there. My last 3 reviews (May 2021) were all 10/10 but the overall rating for 2 of them were 9 and for one of them even an 8. I am distressed. The new overall scoring system are dragging my very healthy looking review scores down; I am losing the will to continue running my otherwise successful bed and breakfast. I started off well four years ago but find I am unable to cope with the review scores going down at this alarming rate. HELP!!! Who can I contact to discuss this with at; or can I start up a petition?

Birgit (The Sixth Happiness, Ashbourne, UK)

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BrookAve 1 year ago


This is normal and has been discussed as long as 16 months ago.


Overall rating is not linked, independent. 





Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox


Birgit 1 year ago

Hi there; thank you BrookAve for your post; would you please be so kind and explain what 'Overall rating is not linked, independent' means. Many thanks, Birgit