Hi there. My last 3 reviews (May 2021) were all 10/10 but the overall rating for 2 of them were 9 and for one of them even an 8. I am distressed. The new overall scoring system are dragging my very healthy looking review scores down; I am losing the will to continue running my otherwise successful bed and breakfast. I started off well four years ago but find I am unable to cope with the review scores going down at this alarming rate. HELP!!! Who can I contact to discuss this with at booking.com; or can I start up a petition?
Birgit (The Sixth Happiness, Ashbourne, UK)