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Guest Reviews before our ownership

To whom it may concern,

We took over the business in January 2020 and we have had good reviews throughout.

Why is there reviews showing on our account that pre- date our ownership and are not linked to to us as the hosts

There are a few bad reviews relating to beds and showers which we have replaced and I feel do represent our new upgrades fairly.


I look forward to your response 


Best regards


Jeff Bishop




Profile picture for user b
BrookAve 1 year ago



Sounds like you transfered ownership.


Create a new listing ,new name, or contact partner support for options.


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox