My current guests arrived yesterday and in they reservation they stated that there would be 2 adults and 1 baby(0). For the whole few days before they arrival they did not message me back and on the day of arrival also.
I send my father to check if everything is alright, and he found that with 2 adults there is also an "baby" of 14 years. He was not aware that we have policy which states that kids older than 12 have to pay extra of 9euro/per night for stay.
What can I do to make it happen?
Thx in advance