I see that since some time booking gives kind of an extra swing to guests reviews sothat somehow the real info gets blurred. I strongly advise just to copy the experiences of the guests. What happens, I really dont know or understand, the guest gives his fair opinion and somehow you get lower figures then the guest gives you. Now with my last guest I got from the guest for everything not more then a 7,5 even only a five for wifi and guess what.........the overall figure was a 9! Nobody can understand such.
And now I am writing..... so one invented genius customers and later kind of supergenius customers. This is not good for anybody. It only results to less and less nett income for the partners. Advise...keep it as far as genius customers and stop with any further discounts.
Best regards Jan