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Buenas días, 

Uno de nuestros clientes se ha equivocado a la hora de puntuar, queriendo ser su puntuación más alta de 9.2 y finalmente por equivocación nos da un 7.9, como indica en la fotografía adjunta.

¿Hay alguna posibilidad de que el cliente pueda modificarlo?

Gracias de antemano.


Good morning,

One of our clients did a mistake sharing the score feedback of our hotel.

He wanted to give us a 9.2 but finally by mistake as he said in the picture, he wrotte us a 7.9.


Is there a way to change the score by himself? 


Kind regards from Madrid 


Sergio Gómez - Front desk agent 





The guest must contact and request the removal or modification of the review.