Hi all, We are new on booking with our new property and listed somewhere in feb. (mikasabeach) Booking.com sent us a message feb 20th that our location needed to be verified.
Feb 19th we discovered address details were wrong. Our fault. apperently UI of booking allows you to enter adddress without housennumber and postal code.
Feb 22nd we came back from holiday and sent proof of address to add housenumber and postal code
Around feb 22 booking.com decided to block our property for new bookings
Feb 24th we assked to open again so we could receive bookings
Feb 26th we received an answer that they finally changed address. But yet they still blocked our property Feb 26th we asked them to unblock property since we have provided prove of address
Feb 26th they answered they sent request to the 'address verification department'
Feb 28th Still no response.
Feb 29th they again responded that request to unblock was sent to the 'address verification department'
March 4th March we begged to solve our problem. No response at all.
March 11th we again asked to help us. And outcome is clear: no response....
In the meantime we also called but servicedesk is not equiped properly to actually help us.
Almost blocked for bookings for 4 weeks, booking.com is still looking for the secret 'address verification department'. Their customer (me) is loosing bookings and yet they do not seem to care.
We (luckily) had a lot of bookings prior booking.com blocked our property and we have happy guests. Yet booking.com still is not able to draw the conclusion that address is correct ?
I am worried that If booking.com responses at all it will be : 'We have sent you a verification card' please have some patience.
Probably sent by the secret 'address verification department' that already received request multiple times and in the meantime our property staus blocked. Even when guests already confirmed address and we have sent proof via mail :(
So again a Cry out for SERVICE. IS there someone here that can REALLY help us ?! Please ?
Luckily there also is some humor involved here: Reading part of the website of booking.com : You asked us to show more appreciation for your loyalty, your hospitality and your participation in our initiatives. That’s why we’re putting even more focus on listening, acting on your feedback, and making sure you feel valued as our partner.