Hey Booking.com - Mind Your Own Business
For Booking.com ..... you refuse to take damage deposits from guests in the same way that other booking channels do, so we have to take them by bank transfer.
This takes a lot of our time to check that the damage deposits have been made, and to chase guests who haven't paid. Many of them ask "Why do we have to do this? Why don't Booking.com do it like AirBnB?" and of course, that takes more of our time to answer.
And then we have the hassles of refunding them, only to find that half of them don't provide correct bank details. We get lots of phone calls and emails from guests wanting their damage deposits back.
And to top it all, Booking.com start phoning us too.
Well Booking.com, as you refuse to take damage deposits, these are transactions that are nothing to do with you, so please, mind your own business. Keep your noses out.