Hosts Asking for Justice about the New Review System
An Overall Review System has been introduced and it's not to anyone's benefit - guests, host or even Booking.com. As a guest, I don't want to use BDC anymore, because now I doubt about the confusing review scores (2 overall, 10 on all categories) that the system allowed people to leave on the platform.
The only review that counts is the overall. If this one is allowed to be manually set, it may not be based on considerations related to the property per se, but an emotional impression of a holiday. We urge BDC to go back to the previous system where the final review is a calculation based on the category reviews.
Please add your vote here and use the Feedback button in the footer of the Intranet platform to encourage Booking.com to revert to the previous review system, at least when it comes to the arbitrary overall review counting as the only displayed score.
Now another remark: we understand that a scale of 1 to 10 could be more accurate than the smiles, but the smiles clearly express through both cognitive and emotional channels instead of the old school purely intellectual reasoning on numbers.
Here is the message we just sent to the customer service through the Feedback section: "We demand to apply an average automatic calculation to the overall score, based on the categories. Other platforms like Airbnb have been heavily criticized by hosts and have struggled because of testing a review system like the one you're introducing. It leaves room for people to rate high reviews on categories and yet a low overall review because they had a cloudy weekend or the snow wasn't good. We demand to revert the review system to the previous average score calculation".
We urge BDC to make this platform fair and clean, before further and irreparable damage is made.
Please look at the example provided:
Most individual categories were rated 10 and the overall: 2 !