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How can i cancel my guest reservation
Hello,
I want to cancel one of my guest reservation
Can you help me? Because it's an overlapping book with another site. I already tried to contact the guest but they don't give any response to me until now.
Thank you.
Hi
Sounds like a double booking due to assumption of calendar sync.
FYI : calendar sync should not be used between OTAs, there is no sync manager.
You need a channel manager tool to pull all into it and use it as the golden copy.
e.g. eviivo, nobeds, cloudsbeds
Now for the overbooking do the following:
Dedicated Partner Contact Options - Visual Guide
Reminder partner only community, has no link to BdC support, you must contact them directly.
Kind Regards
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