How can i cancel my guest reservation

Hello,

I want to cancel one of my guest reservation

Can you help me? Because it's an overlapping book with another site. I already tried to contact the guest but they don't give any response to me until now.

Thank you.

BrookAve

Sounds like a double booking due to assumption of calendar sync.

FYI : calendar sync should not be used between OTAs, there is no sync manager.

You need a channel manager tool to pull all into it and use it as the golden copy.

e.g. eviivo, nobeds, cloudsbeds

Now for the overbooking do the following:

Open the details page for it.
Message Guest - "Sorry but we do not have availability for those dates and I must cancel this booking. Should you have any other dates i mind I would be happy to confirm them for you. You will receive a notification shortly to confirm the cancellation and if any payment prepaid this will then trigger a refund '
On right pane of the detail page, click Request Cancellation
Choose Option 2 - this triggers full refund once guest actions link in notification.
Wait for guest to confirm , then status will update to cancelled.
Note: if last minute or within 48 hours of check-in. you will have no choice but to phone BdC support to handle it for you.
Set restrictions to prevent last minute bookings as payment on arrival, set prepaid.

Dedicated Partner Contact Options - Visual Guide

Reminder partner only community, has no link to BdC support, you must contact them directly.

Kind Regards

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