We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1

How can i cancel my guest reservation

Hello,

I want to cancel one of my guest reservation

Can you help me? Because it's an overlapping book with another site. I already tried to contact the guest but they don't give any response to me until now.

Thank you.

1 Replies
14 Views

10
BrookAve

 

Hi 

Sounds like a double booking due to assumption of calendar sync.

 

FYI : calendar sync should not be used between OTAs, there is no sync manager.

 

You need a channel manager tool to pull all into it and use it as the golden copy.

 

e.g. eviivo, nobeds, cloudsbeds


 

Now for the overbooking do the following:  

  • Open the details page for it.  
  • Message Guest - "Sorry but we do not have availability for those dates and I must cancel this booking. Should you have any other dates i mind I would be happy to confirm them for you. You will receive a notification shortly to confirm the cancellation and if any  payment prepaid this will then trigger a refund '  
  • On right pane of the detail page, click Request Cancellation  
  • Choose Option 2 - this triggers full refund once guest actions link in notification.  
  • Wait for guest to confirm , then status will update to cancelled.  
  • Note: if last minute or within 48 hours of check-in. you will have no choice but to phone BdC support to handle it for you.  
  • Set restrictions to prevent last minute bookings as payment on arrival, set prepaid.

 

 


Dedicated Partner Contact Options - Visual Guide

Reminder partner only community, has no link to BdC support, you must contact them directly.  

 

Kind Regards

 

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+1
1 month ago