We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

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How to deal with a negative and inconsistent (false) review from a guest?

Hi. I m a host from Rio de Janeiro, Brazil. I just received a very negative review from a guest. But the problem is that this review is not consistent (false) and full of flaws in the facts presented. So, I called Booking assistant by phone to discuss this issue. The assistant recommend me to answer the comments and submitted a claim to remove this evaluation. I just received a messagem from Booking saying they will not remove the online review. Do you have  any clues on how to proceed from this point? I can prove the review is inconsistent and false but I have no clue on how to get Booking to listen to me. 

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6 Replies
84 Views

10
BrookAve

Hi

 

Simply all you can do is make a reply stating there is misinformation in their comments and then clarify their mistake politely with actual facts.

 

You might want to draft it first, preview before posting it

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8 months ago
1
Edson Marques

Thanks Adamamopoulou. I will take a look at this link.

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8 months ago
10
M Adamopoulou

Edson, massive pleasure.

 Leave this negative review and move one...great guests will come very soon.

Wish you all the best .

8 months ago