How to deal with a negative and inconsistent (false) review from a guest?
Hi. I m a host from Rio de Janeiro, Brazil. I just received a very negative review from a guest. But the problem is that this review is not consistent (false) and full of flaws in the facts presented. So, I called Booking assistant by phone to discuss this issue. The assistant recommend me to answer the comments and submitted a claim to remove this evaluation. I just received a messagem from Booking saying they will not remove the online review. Do you have any clues on how to proceed from this point? I can prove the review is inconsistent and false but I have no clue on how to get Booking to listen to me.