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How to put a guest booking into credit
We have just had travel restrictions imposed by the local government, and guests due to check in this afternoon have just had to turn around as from tonight they wouldn't be allowed to be away from home. They booked using the non-refundable rate, so date changes aren't possible, so I would like to put the value of their booking into credit - any ideas on how to do that?
Cheers
Mike
Hi Michael
So in general regardless of it being Non Refundable Rate, date changes ARE ALWAYS possible, once the future dates are available. What you said is not a thing, never has been.
However having said that there are two approaches you can choose from here.
THis might be of use to you for managing all bookings ,Free online booking system for Hotels, Bed and Breakfasts B and Bs, Guest Houses, Cottages and Hostels (freetobook.com)
or maybe this service : Hotel software - free version included! (kwhotel.com)
Message or Call BdC PartnerSupport
Kind Regards
PS : finish your profile by adding listing link
How -To : How & Why Add your Listing to your Partner Community Profile | Booking.com for Partners