How to rate guest!! Especially drug users and rule breakers!!!
Opened our B&B with 3-4 rooms Nov 1, 2018. Maintaining 85% occupancy. 45% from AirBnB, 45% direct, 10% booking.com. All great experiences with guest except for the majority from booking.com. One guest booked at 10:00pm (my stated latest checkin time) and appeared at my door 10 minutes later; one guest kept sending a message "Flowers for my lady" (have no clue what he meant); one guest unloaded 14 loads from his car (appears to have been living in his car); the FINAL STRAW was the couple that tried to stay an extra night on a credit card that was declined, it worked for their first 2 nights, he said his mom booked it for him; the name on the credit card matched the name on the County Jail booking sheet I found in their rooms trash can along with the 2 used "insulin needles" (insulin is not black!!!). I have now closed all bookings from booking.com. With AirBnB we can review and rate the guest; I can read other guest reviews from prior hosts; I can decline to book if the guest don't meet certain verified charactistics. Does any "mom and pop" bed and breakfast actually feel like taking the risk posed by booking.com???