How to Remove a False Guest Review?
We have been with Booking.com for over 15 years and have received good and bad reviews like every other hotel in there system. Recently we have increased our score.
However we had one guest who got his items stolen from our baggage storage room and has blamed the hotel owner and staff. We were able to review the video footage and identify it was another booking.com guest. We turned over the video to the police and notified the guest and booking.com that the review was false and request it be corrected. Both the guest and booking.com refused to take the erroneous review down. We respond to the review that we had video proof that is was not the hotel owner or the staff but another booking.com guest. Our truthful response was not posted online and the false review that is scaring away futures customers remains online. We have always had a wonderful working relationship with booking.com. This is a rock in the shoe and we hope someone has a suggestion for us to get the truth posted.