We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.


You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.



How to report a Guest who stole things from the apartment

My last guest duly paid for his stay with us, but on the last day, he fled the apartment and stole 2 bikes. How can I report this, that such a guest is tagged and other people are warned what to expect from such a guest.

1 Replies

M Adamopoulou

Hi! zkrstin, very sorry to hear about your experience.

Very thoughtful of you to inform booking.com about this guest but I dont know if booking.com will tag him.

Report guest misconduct...

You have to report this misconduct  within 7 days after check out.

Thanks for posting and wish you well.

11 months ago