I am beyond frustrated as new "partner"
I've listed my property and all great. I received a booking and got excited. A few days later...
my property is "Closed/Not bookable" on booking.com. The interesting thing, the one booking I received is still active. I worked really hard to perfect my listing, and it's all to waste.
I've been trying to reach out booking.com support for the past 10 days and the only response I got was:
We've forwarded your message to a specialist on this topic. They generally respond within 2 days. Nothing else is needed from you in the meantime.
Same reply over and over. I assumed that the reason for them to make my property "closed/not bookable" is due to location verification. I've mentioned to them that I have NOT received any mail to confirm my address. I sent them ALL official papers like bills, ownership and government papers. Also, I happily invited them to come in person to check up the location. But, no response... or actually same response "response within 2 days".
Thank god I've got Airbnb, it's making all my revenue now, and we are both happy (Airbnn and me). That is real partnership, where they care and respond. Their support is one of the best I've experienced in my life.
It's a shame booking.com isn't as great. Although, I used it myself to book accommodation many time before. But as a partner, I feel like crap.