2

I am beyond frustrated as new "partner"

I've listed my property and all great. I received a booking and got excited. A few days later...

my property is "Closed/Not bookable" on booking.com. The interesting thing, the one booking I received is still active. I worked really hard to perfect my listing, and it's all to waste.

I've been trying to reach out booking.com support for the past 10 days and the only response I got was:

We've forwarded your message to a specialist on this topic. They generally respond within 2 days. Nothing else is needed from you in the meantime.

Same reply over and over. I assumed that the reason for them to make my property "closed/not bookable" is due to location verification. I've mentioned to them that I have NOT received any mail to confirm my address. I sent them ALL official papers like bills, ownership and government papers. Also, I happily invited them to come in person to check up the location. But, no response... or actually same response "response within 2 days".

Thank god I've got Airbnb, it's making all my revenue now, and we are both happy (Airbnn and me). That is real partnership, where they care and respond. Their support is one of the best I've experienced in my life.

It's a shame booking.com isn't as great. Although, I used it myself to book accommodation many time before. But as a partner, I feel like crap.


2
Issam Hijazi

Hello? Is there anyone from Booking.com management who can look into this?

Is this normal? I'm still not able to understand this...

1 year ago
1
Mary Villarubia

Hi Issam,

 

I have the same experiences. My listing is also no stated as SOLD OUT but remain bookable. I am so despirate. 

 

So sad as I worked so hard for my listing.

 

I hope their customer service can address this issue.

1 year ago
2
Issam Hijazi

I feel you and the frustration. It's sad to experience this from a big companies like booking.com.

 

I hope they fix this issue soon for both of us.

1 year ago
Anonymous

Hello Issam Hijazi! Thank you for posting in the Community. From the information I have your property should be available now. And the reason why you had troubles was because there had been a duplicate of your property in the system.

1 year ago
2
Issam Hijazi

Thanks Sergi. That’s understood, what’s not accepted is taking two weeks to say that, and reply with same response. That’s not a good customer serviced, or partner service.

 

I’m glad that it finally got resolved.

1 year ago
2
Issam Hijazi

And now it's "Closed/Not bookable" AGAIN!

 

What's wrong guys, why all this is happening? You know in the period of 2 days when it was "open" I got a good booking. Now it's closed. And the guest is asking where is the property link/photos, etc... I was confused when I got the question, till I found out that it's again "Closed/Not bookable".

Now again with your long process of communication of 10-20 days.

 

1 year ago
Anonymous

Hello Issam Hijazi! Is it still "Closed/Not bookable"? 

1 year ago
2
Issam Hijazi

Yes! It was all good for 3-4 days, got one good booking, and now again back to the same issue. Duplicate listing.  

frustration.. again.. sigh

 

 

1 year ago
Anonymous

Have you already tried to contact customer service support? 

11 months ago
2
Issam Hijazi

Of course I have. And they replied saying the same issue, and of course the famous we’ll get back to you in x days and it’s a long loop again.

11 months ago
2
Issam Hijazi

No reply/update till now... guess you and booking.com has given up on me.

11 months ago
1
Mary Villarubia

Hi Issam,

 

Mine was solve a day after it was due to the non-refundable payment that I activated where my account is still new.

 

Wish you all the best in your listing!

 

Jean

+2
1 year ago
2
Issam Hijazi

Thanks Mary, and I’m glad yours got resolved. Mine got resolved a few days ago, finally!

best of luck on making good profit :)

+2
1 year ago