1

The idiotic website - booking.com

I am growing increasingly frustrated with the website navigation and user interface that booking.com is using . It's a shame that a company with so much experience and clients has such a poor user experience . Please hire someone that understands UI and redo this garbage that you call website . 

 

Thank you !

 

Dragos Grigorescu 


10
M Adamopoulou

Hi! Dragos and welcome to the Partner Community...

Do you have any suggestions so navigation can be easier for all of us???

Your kind comments will be very much appreciated.

Wish you a wonderful day...

 

1
Dragos Grigorescu

Apologies for the rage-rant however every time I am trying to change something I run in to a multitude of issues with confusing navigation and no fluency. On top of that the continuous need to login to every page, total lack of session connection between their website pages is beyond frustrating. There is decent functionality but the confusing navigation with a million buttons for every little thing is so archaic that I'm having flashbacks. How is everyone else dealing with the website navigation ?

8
fluff

Depends on what you're used to I guess.

BDC was the first OTA I got my teeth into and as such it is my preferred format of all of them!

Expedia, hmmmm ok but a little over-complicated and has a nasty payment claim system.

Agoda, well lets just say I hate them with a passion, in every respect, so my opinion on their site is very likely negatively biased.

AirBnB, nope, not for me, very quirky, with most features hidden until you go live.....madness.

1
Dragos Grigorescu

Thank you for the reply and perspective. I personally find Airbnb easy to navigate and setup . I am only renting 3 properties  and it’s very easy to manage while on booking.com after adding 1 propriety , waiting for the code that never came -called and  was able to resolve this over phone I decided not to add the rest of them due to the complicated process . Don’t even get me started on payments. I am only able to access my money a month or more after my guests have left due to really  slow payment processing . I am so unhappy with booking .com that I am favouring renting anywhere else for cheaper . One thing that booking has is the popularity amongst baby boomers and millennials that I hope will start shifting soon as I am noticing people (including myself ) offering better rates on other platforms .  p.s even this forum is not mobile friendly and with undefined forms and no autocorrect . It’s like I’m posting on MySpace in the 90’s

10
M Adamopoulou

 Dear Dragos no apologies needed.

 I also sometimes get confused in navigation but it’s because mostly, as fuss mentioned above, I am not used to it.

The more you navigate the better acknowledgement you will gain.

Continuous login might be frustrating but I think it’s for our own safety...

fluff, thanks for sharing with us your experience with other OTA.

Positive thinking helps...