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i just received an outrageous invoice requesting me to pay the sum of $160 supposed to be commission for a stay in January 2020 WHEN I DIDNT and HAVE NOT HAD A GUEST IN THAT PERIOD.

I haven’t had a booking in over 5 months.  Please cancel this invoice and can someone please investigate this to realize that this invoice claim is non existent and as such, I cannot pay it.


Lucy Oredugba.

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Aaltje B. 2 years ago

Hi there, Lucy, 


This looks like an error. (As I look at it as a partner in Hosting World) 

Do contact BdotC 's office / contact them via the extranet and look for the finance tab. 

Otherwise, leave a comment in the inbox of the extranet. 

Hopefully you will get it sorted quickly. 



Aaltje B. 

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Community Admin 2 years ago

Dear Lucy Oredugba! Thanks for posting in the Community!


We are sorry to hear about your issue with the invoice.


Have you maybe had any reservations in the previous month where the guest booked, but did not show up? Please, remember that it is very important to inform us about any changes to the reservation via Extranet - mark No Show, modify reservation dates, if the guest had shorten or extended their stay. Only in this case we will be able to issue a correct invoice.


If the invoice had been issued already, you have an option to dispute it. Please see here the information on how to dispute your invoice via Extranet:


Best regards!