ISSUE NOT RESOLVED 23. OCT 2019 - BOOKING.COM SERVICE - ABSOLUTELY LOUSY !!!!!!!
ISSUE RESOLVED 7.OCT 2019
I have a "risk free" reservation which was cancelled. Fair enough. The virtual card provided by Booking.com did not work.
This was August 29th 2019.
I have since then attempted - via customer service to get clarification. No one can tell me anything other than profoundly appologize, and refer to a "technical team" who are working on the matter. When asked to get connected to this department it's not possible. It is also not possible for a representative of the "technical department" to contact me. My assigned account manager - is extremely difficult to get in contact with and does not seem to be able to do anything other than pass my message on.
It's not a large amount that we are chasing - but the principles behind it are a classic example of "David vs. Goliath". Now if I were to inform Booking.com that I was unable to settle my outstanding commissions with them due to "technical issues" which will be resolved when they are resolved - I can readily assure the reader that I will be hearing for their finance department, who will not be holding back on promises to close my hotel for sale, include legal and other financial represalia against my property.
Booking.com - you are NOT what you have been - when I initially started to work with you back in the early 2000's - and the manner in which you treat so called valued partners truly leaves allot to be desired.
Yes you have grown into a dominant force in on-line distribution - but try not to forget that a great part of your success can be contributed to hotels throughout the world who provide you with inventory.
A little respect goes a long way.