Introducing your guide to a stronger summer season

We’re sharing data-backed insights about travellers searching and booking on our platform, and solutions to help you meet these travellers’ unique needs. Find out how you can leverage these insights to attract new demand.

Get started

1

LATE CANCELLATIONS

Is it fair to charge guests full price for late cancellations during this coronavirus epidemic? Should they by charged 50% or not at all? What are other business doing?


1
La Villa Therese

Yes I'm wondering the same thing. Some of our bookings we charge 30% cancellation fee if they cancel within 30 days before arrival, and some bookings we charge 100% at the time they make reservation. Do we fully refund 100% due to the natural disaster or keep 30% of fees to cover costs of staff and bills?