We have been waiting for Booking.com to verify the location of our property since March. We have requested on the extranet for a new code several times as well as constantly messaging them and telephoning them. We keep getting told that they have escalated to the local team that deals with this and that they will contact us to verify the location using video call but again this never happened and then they asked for a link to our AirBNB listing to verify the property which we did then they requested we place a # at the beginning of the listing so they can finalise the verification and make sure it is active. We again did this and are still waiting for it to be verified. We receive post so don’t know why we have never received the code by post. We have guests from Booking.com that have stayed at the property and also written reviews so if the location wasn’t correct the guest would have issues with check in. It is very frustrating because they place payment restrictions so we can’t access the guests credit card details until the property location is verified and guests get upset with us because they have already provided these details to Booking.com. Not really acceptable to be waiting 9 months and you can’t even talk to the people you need to and the customer service team say they can only send them a message.