We’ve resolved an issue with your invoice payment history

We recently became aware of a technical issue in the extranet that meant the information displayed about your invoice and payment history may not have been up to date. We’re happy to let you know we’ve now resolved the issue, and the status of your invoices and recent payments is now updated.

 

You don’t need to contact us about this. We’d like to reassure you that our internal payment systems weren’t affected at any point, and our records of your invoices and payments remained accurate throughout. We apologise for any inconvenience.

 

1
Answered

Location Verification

Despite our property having been listed on Booking.com since March 2020 we have never received the location verification code.

We have had guests stay at the property and we have previously successfully received location verification codes to two other properties within the same building but, for whatever reason, Booking.com do not appear to be able to send us a location verification code for this property.

We have been trying to contact them for months and have received multiple promises that a new code will be sent, or that an agent would be in contact with us 'shortly', but nothing has ever materialised.

Has anyone else experienced a similar issue and, if you have, how did you resolve it? 

4 Replies
33 Views

10
BrookAve

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


 

Hi 

 

Yes many others over this year have posted similar, but nothing here can be done , it still requires you to chase them via message or phone to BdC Support team

Simply phone them and ask for alternative method, since you have others done it should serve as a positive to expedite

 

 


 

Kind Regards,

Be Safe, Be Well

 

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+1
8 days ago
B.
Account Adviso…

Hi Mark,

Do you happen to be on Airbnb and is a Superhost?

It will be useful to mention that to your local support team!

Cheers. 

1 day ago
10
BrookAve

Hi Kavina,

 

Are you saying ABB Superhosts who can prove they are that can be verified by sending amessage with their status in a photo?

 

if yes then at least I know to mention that next time someone needs a alternative verification, assuming they are one too

 

Kind Regards

1 day ago