Low Cleanliness Score
Hi Everyone, We all look and work hard to go the best thing for our guests. At the end of the day if we didn't our business would fail. Most of the time we get a decent review. Occasionally we get the guest from hell. they create havoc whilst on-site and then take great pleasure in leaving a nasty review.
In fourteen years on being on Booking.Com we have received one Low Cleanliness Score, a score of 2.
Every day, and I mean every single day from that point we receive an email from Booking>com advising we have received a low cleanliness score.
I have rang them to complain, enough is enough, and tried to explain why the guest did this. Result, Nothing. No action taken.
I have sent internal emails. Nothing. Still the emails come. Low Cleanliness.
Mentally its annoying. I want to smash the computer screen. It becomes like a daily torture. I'm not exaggerating. I would seriously like a quite 5 minutes with the programmer and manger that approved that sending of this message.
Can anyone advise how I can get it stopped. I can't or don't want to Block the sender, which is the usual genetic Booking.Con email, firstname.lastname@example.org but it getting to that.
How many other Properties have had this happen to them.? I don't believe this could be the first time ever.
Any comments would be appreciated.
Regards Malcolm C