Making a guest feel welcome.
Welcoming guests with a smile and leading them into a clean,fresh, pleasing room is the first step to a great guest experience. Assisting in giving information of what to experience is always received well. Breakfast must be an experience, starting with a creative table that guests will photograph to send home. Being helpful and accommodating is so appreciated. Showing interest in where they will be going next and where they come from creates a friendly atmosphere.