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maria stewart

i have had a poor review the guest never stayed here due to covid19 the booking was on 11-4-20 not sure why this wasn't questioned by extranet team?

1 Replies
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10
BrookAve

 

Hi Maria Stewart

 

There is no Extranet Team that checks reviews, instead message the BdC Support team the booking reservation number and a note on what has happened.

 

If there never was a check in guest and it was marked as a no show then there should not be a review related t othe same booking number.

BdC support will remove it as a fake review.

 

Kind Regards

+1
1 month ago